Conduct
We realise that coming to see the doctor may at times be stressful. However, this practice has a policy of zero tolerance with respect to violence or abuse, whether physical or verbal, to doctors, staff of the practice or other patients.
Patients who are violent or abusive will have to leave the premises and will have to be seen under special arrangements made by the Western Isles Health Board.
Teaching
The Practice is committed to providing undergraduate and postgraduate teaching to health care professionals. You will always be advised if a student is present, and will be given the option to see the doctor without the student present.
Confidentiality
To provide you with the care you need, we hold details of your consultations, illnesses, tests, prescriptions and other treatments that have been recorded by everyone involved in your care eg.GP, Health Visitor, Practice Nurse. This information is stored both on paper and electronically. The practice is registered under the Data Protection Act for this purpose.
You are entitled to see your medical records on written request and you may take copies, though there is a charge for the copies. Where it is necessary, relevant information is exchanged with other health professionals such as for hospital referrals or to central systems such as health monitoring and screening. No information, however, is disclosed outside the health service without your permission unless we are required to do so by law, such as for a court case.
Comments, Complaints and Suggestions
Our aim is to give the highest possible standard of service.
However, if you have any comments you would like to make to help us improve the service we offer, or a complaint about the service you have received, we have a suggestion box in the waiting room or contact one of the staff who will be able to help you directly.
We operate an in-house complaints procedure in accordance with national guidelines. Staff will give you a copy of our complaints procedure on request and how you can progress with your problem.
Help us to help you!
For any other help or advice the Health Board for this area is the NHS Western Isles Health Board.
Tel: 01851 702997
Address:
Western Isles Health Board
37 South Beach St.
Stornoway
HS1 2BN
